H-und.ch, represented by Livia Waser (owner), operates the H-und.ch website and is therefore responsible for the collection, processing and use of your personal data and for ensuring that data processing complies with Swiss law.
Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (FADP), the Telecommunications Act (TCA) and, where applicable, other provisions of data protection law, in particular the General Data Protection Regulation of the European Union (hereinafter referred to as GDPR).
In order for you to know what personal data we collect from you and for what purposes we use it, please take note of the following information.
1. Scope and purpose of the collection, processing and use of personal data
a. When visiting www.H-und.ch
When you visit our website, our servers temporarily store every access in a log file. The following data is collected without your intervention and stored by us until automatic deletion after twelve months at the latest:
The collection and processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimisation of our internet offer as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Art. 6 Para. 1 lit. f DSGVO. In particular, the IP address is used to record the country of residence of the website visitor and to make a corresponding presetting of the website language. Furthermore, the IP address is evaluated for statistical purposes in the event of attacks on the network infrastructure of www.H-und.ch.
In addition, we use so-called pixels and cookies for the use of web analysis services when you visit our website. Further details can be found in sections 5 and 6 of this data protection declaration.
b. When placing an order
It is possible to place orders on our website. Depending on the service, various data is collected in this context. This includes, for example, the following data:
We will mark the mandatory entries: Failure to provide this information may hinder the provision of booking services. The provision of other information is optional and does not affect the use of our website.
As a rule, it is possible to use our website without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) is collected on our pages, this is always done on a voluntary basis as far as possible. By registering for the newsletter or placing an order, the customer chooses whether to receive information from H-und.ch for advertising and other purposes via various communication channels (e-mail, post, SMS, telephone, push notifications). The customer has the option to unsubscribe from this information at any time free of charge by simply notifying the customer service contact point indicated in each case.
We only use this data to be able to answer your order in the best possible and personalised way. The processing of your booking, order or reservation is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. You can object to this data processing at any time (for contact details see further below point 10).
c. When registering for our newsletter
On our website, you have the option of subscribing to our newsletter. The following data must be provided as part of the registration process:
By registering, you give us your consent to process the data provided for the regular dispatch of the newsletter to the address you have provided and for the statistical evaluation of user behaviour and the optimisation of the newsletter. This consent constitutes our legal basis for the processing of your e-mail address within the meaning of Art. 6 para. 1 lit. a DSGVO. We are entitled to commission third parties with the technical processing of advertising measures and are entitled to pass on your data for this purpose (cf. point 2 below).
At the end of each newsletter you will find a link that allows you to unsubscribe at any time. When unsubscribing, you can voluntarily inform us of the reason for the unsubscription. After unsubscribing, your personal data will be deleted. Further processing will only take place in anonymised form to optimise our newsletter.
We expressly draw your attention to the data analyses in the context of sending the newsletter (see point 8.).
2. Passing on of data to third parties
H-und.ch only passes on personal customer data to third parties which are necessary for the execution or payment of the order (e.g. to the post office for delivery, to a collection agency in the event of non-payment, etc.), for customer information or to carry out surveys. Our partners delete the customers' personal data as soon as it is no longer required and in any case after expiry of the maximum retention period prescribed by law. All personal data is treated as strictly confidential.
In addition, we pass on your data to third parties insofar as this is necessary in the context of the use of the website for the provision of the services requested by you as well as the analysis of your user behaviour. Insofar as this is necessary for the purposes mentioned in sentence 1, the transfer may also take place abroad. Insofar as the website contains links to third-party websites, H-und.ch no longer has any influence on the collection, processing, storage or use of personal data by the third party after clicking on these links and accepts no responsibility for this.
3. Transfer of personal data abroad
H-und.ch is also entitled to transfer your personal data to third companies (commissioned service providers) abroad, insofar as this is necessary for the data processing described in this data protection declaration. These companies are obliged to the same extent as we are to data protection. If the level of data protection in a country does not correspond to that in Switzerland or the EU, we will ensure by contract that the protection of your personal data corresponds to that in Switzerland or the EU at all times.
4. Data security
We use appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
You should always keep your payment information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others.
We also take internal company data protection very seriously. Our employees and the service companies commissioned by us have been obliged by us to maintain confidentiality and to comply with the provisions of data protection law.
Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. Cookies do not damage your computer's hard drive, nor do they transmit users' personal information to us.
Disabling cookies may prevent you from using all the features of our website.
6. tracking tools
On our website we use the web analysis service Google Analytics from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA ("Google"). This is used to collect information about the surfing behaviour of website visitors for marketing purposes in a purely anonymous form and cookies are set for this purpose. No personal data is collected or stored in this process.
Our legitimate interest in data processing lies in the evaluation of the use of the website, the compilation of website activity and other services in connection with the use of the website and the internet. The information generated by Google Analytics with the help of cookies about the use of the website - including the anonymised IP address - is transmitted to a Google Inc. server in the USA. Anonymisation is carried out by removing the last eight bits of the IP address, which means that it is no longer possible to clearly assign the determined data to a specific IP address. This information will be transmitted to authorities or third parties if Google is legally obliged to do so or if third parties are acting as service providers on behalf of Google.
You can object to the collection, processing and recording of the collected data at any time by preventing the storage of cookies through appropriate settings in your browser. By using our website, you consent to the use of Google Analytics.
Further information on Google Analytics can be found at: https://www.google.ch/analytics.
Here you can find a way to prevent the use of Google Analytics and the associated data transfer to Google: https://tools.google.com/dlpage/gaoptout?hl=de.
7 Social media plug-ins
The website uses the social plug-ins described below. The plug-ins are deactivated by default on our website and therefore do not send any data. You can activate the plug-ins by clicking on the corresponding social media button.
If these plugins are activated, your browser establishes a direct connection with the servers of the respective social network as soon as you call up one of our websites. The content of the plugin is transmitted directly to your browser by the social network and integrated into the website by it. The plugins can be deactivated again with one click.
You can find more information in the respective data protection declarations of Facebook, Twitter and Instagram.
a. Social plugins from Facebook
Social plugins from Facebook are used on this website to make our website more personal. For this purpose, we use the "LIKE" or "SHARE" button. This is an offer from the US company Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example by clicking the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.
Facebook may use this information for the purposes of advertising, market research and the needs-based design of Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
b. Social plugins from Twitter
Plugins of the short message network Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA are integrated on our website. You can recognise the Twitter plugins (tweet button) by the Twitter logo on our site. If you have activated social plugins, a direct connection is established between your browser and the Twitter server. Twitter thereby receives the information that you have visited our site with your IP address. If you click the Twitter "tweet button" while you are logged into your Twitter account, you can link the content of our pages on your Twitter profile. This enables Twitter to associate your visit to our pages with your user account.
If you do not wish Twitter to be able to associate your visit to our pages, please log out of your Twitter user account.
c. Social plugins from Instagram
Our website uses a plugin from the service Instagram. Instagram is a service that qualifies as an audiovisual platform and allows users to share photos and videos and also to redistribute such data in other social networks. The operating company of the Instagram services is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA.
If you have activated social plugins, a direct connection is established between your browser and the Instagram server. Instagram thereby receives the information that you have visited our site with your IP address. If you click the Instagram "Insta-Button" while you are logged into your Instagram account, you can link the content of our pages on your Instagram profile. This allows Instagram to associate the visit to our pages with your user account.
We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram. Further information and the applicable data protection provisions of Instagram can be found at https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.
If you do not want Instagram to be able to associate your visit to our pages, please log out of your Instagram user account.
8. Newsletter data
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No further data will be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.
You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time. Please get in touch with us.
9. contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
10. Note on data transfers to the USA
For the sake of completeness, we would like to point out for users resident or domiciled in Switzerland that there are surveillance measures in place in the USA by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the US authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated with both the access to and the use of these data. Furthermore, we would like to point out that in the USA, there are no legal remedies available to data subjects from Switzerland that allow them to gain access to the data concerning them and to obtain their correction or deletion, or that there is no effective judicial legal protection against general access rights of US authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an appropriately informed decision to consent to the use of his or her data.
11. Right of access, rectification, erasure and restriction of processing; right to data portability.
You have the right to obtain information about the personal data we hold about you free of charge on request. In addition, you have the right to have incorrect data corrected and the right to have your personal data deleted, insofar as this does not conflict with a legal obligation to retain the data or an authorisation that allows us to process the data. In accordance with Articles 18 and 21 of the GDPR, you also have the right to request restriction of data processing and to object to data processing.
You also have the right to demand that we return the data you have provided to us (right to data portability). Upon request, we will also pass on the data to a third party of your choice. You have the right to receive the data in a common file format. You can contact us for the aforementioned purposes via the email address nfh-ndch. In order to process your applications, we may, at our discretion, request proof of identity. You may also tell us what you want to happen to your data after your death by giving us instructions to that effect.
12. Retention of data
We will only retain personal data for as long as is necessary,
to use the above tracking, advertising and analytics services within our legitimate interest;
to carry out services to the extent mentioned above that you have requested or to which you have given your consent (e.g. to newsletters as per point 8); to comply with our legal obligations.
We retain contractual data for longer periods, as this is required by statutory retention obligations. Retention obligations that oblige us to retain data result from accounting regulations and tax regulations. According to these regulations, business communication, concluded contracts and accounting vouchers must be retained for up to 10 years or, in relation to users resident in France, for up to 5 years. As far as we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.
13. Right to complain to a data protection supervisory authority
If you are a resident of an EU country, you have the right to complain to a data protection supervisory authority at any time.
Changes to the data protection declaration may be made by H-und.ch at any time. Therefore, please consult this statement regularly.